Knowledge Base/Client Portal/Client Projects

Client Projects

The Projects section lets you track the progress of work being done for you.


1. Viewing Your Projects

  1. Click Projects in the left sidebar.
  2. The list shows project name, status, start date, and due date.
  3. Click a project name to open its details.

2. Project Overview

The project detail page has several tabs:

Overview

  • Project description, status, dates, and team members assigned.

Tasks

  • A list of tasks within the project.
  • You can see each task's name, status, priority, and assignee.
  • You cannot create or edit tasks from the client portal — only view them.

Invoices

  • Invoices generated for this project.
  • Click an invoice to view it or pay it online.

Proposals

  • Proposals related to this project.
  • Click a proposal to review and accept or decline it.

Contracts

  • Contracts linked to this project.
  • Click a contract to review and sign it.

Files

  • Documents shared by the service team.
  • Click a file name to download it.
  • You can also upload your own files here for the team to access.

Timesheets

  • Hours logged by the team on this project.
  • You can add your own time entries if permitted by your service provider.

Activity

  • A chronological log of everything that has happened on the project (tasks added, invoices sent, comments made, etc.).

3. Communicating on a Project

Use the Chat module (see Client Chat) or add comments directly within tasks and invoices if commenting is enabled.


Tips

  • Check the Activity tab for the latest updates if you have not heard from your team recently.
  • Download files from the Files tab for any documents the team has shared with you.
  • The Tasks tab shows you exactly what is in progress — useful for tracking delivery milestones.