Knowledge Base/Client Portal/Client Invoices

Client Invoices

The Invoices section shows all invoices issued to you. You can view, download, and pay invoices directly from the portal.

1. Viewing Your Invoices

  1. Click Invoices in the left sidebar.
  2. The list shows invoice number, date, due date, total amount, and status.
  3. Use the filter options to find invoices by status (Unpaid, Paid, Partial, Overdue).

2. Opening an Invoice

  1. Click the invoice number or the View icon.
  2. The invoice displays all line items, totals, tax, and payment instructions.

3. Downloading an Invoice as PDF

  1. Open the invoice.
  2. Click Download PDF.
  3. The PDF is saved to your computer.

4. Paying an Invoice Online

Pay with Stripe (Credit/Debit Card)

  1. Open the invoice.
  2. Click Pay with Card (or the Stripe payment button).
  3. Enter your card number, expiry, and CVV.
  4. Click Pay Now.
  5. You will see a success message and the invoice status will update to Paid.

Pay with PayPal

  1. Open the invoice.
  2. Click Pay with PayPal.
  3. You will be redirected to PayPal.
  4. Log in to your PayPal account or pay as a guest with a card.
  5. Confirm the payment.
  6. You are returned to the portal and the invoice is marked Paid.

5. Invoice Statuses

Status Meaning
Unpaid No payment received yet
Partial Payment received but not the full amount
Paid Fully paid
Overdue Past the due date with no full payment

6. Account Statement

Your account statement shows a complete billing history:

  1. Click Invoices in the sidebar.
  2. Look for the Statement or Account Statement button.
  3. The statement lists all invoices, payments made, and your current outstanding balance.
  4. Download as PDF for your own records.

Tips

  • Pay invoices before the due date to avoid overdue status.
  • Download PDFs of paid invoices for your own accounting records.
  • If you believe an invoice has an error, contact your service provider directly — you cannot edit invoices from the client portal.